Question 1

What do you sell?

Accepted Answer

We sell digital tools and templates designed to help you think more clearly about money, time, and energy,  including planners, spreadsheets, and guides. All products are digital. Nothing physical is shipped.

Question 2

How do I receive my purchase?

Accepted Answer

After checkout, you’ll receive:
 • An on-screen download, and/or
 • An email with a link to access your files
If you don’t see the email, please check your spam or promotions folder.

Question 3

I didn’t receive my download - what should I do?

Accepted Answer

First, check:
 • Spam / junk folder
 • The email address used at checkout
If you’re still stuck, contact us and we’ll help you access your files.

Question 4

What file formats are your products in?

Accepted Answer

Most products are provided as:
 • PDFs
 • Google Sheets or Excel files
 • Occasionally ZIP folders containing multiple files
Details are listed on each product page.

Question 5

Do I need special software?

Accepted Answer

Basic tools like:
 • A PDF reader
 • Excel or Google Sheets
are usually sufficient. Any specific requirements are listed on the product page.

Question 6

Can I share the templates with others?

Accepted Answer

No. Purchases are for personal use only. You’re welcome to adapt the files for yourself, but you may not share, resell, or redistribute them. If you’re interested in using them commercially or with clients, please get in touch.

Question 7

Are these products financial advice?

Accepted Answer

No. Our tools are designed to support reflection, planning, and awareness. They are not financial, legal, or professional advice, and should be used as a personal aid rather than a substitute for professional guidance.

Question 8

How can I contact you?

Accepted Answer

You can reach us at:
Email: pete@thebalancingact.club
Website: www.thebalancingact.club(http://www.thebalancingact.club/)
We aim to respond within a reasonable timeframe.

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